Accessibility Statement

Accessibility statement for Online Case Management

This website is run by Bristol City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

zoom in up to 300 per cent without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We have designed this website with features that make it easier to use by everyone, including those with visual, auditory, physical, speech, cognitive, or neurological disabilities. We aim to reach level AA of the Web Content Accessibility Guidelines (WCAG). These are the international standard for accessible websites and content.

How accessible this website is

We know some parts of this website aren’t fully accessible, for example:

3rd party payment provider page does not have a language indicated. (We'll try to fix this issue by September 2023)
3rd party payment provider page some inputs are missing correct labels. (We'll try to fix this issue by September 2023)
3rd party payment provider page link text colour contrast could be improved. (We'll try to fix this issue by September 2023)

Reporting Problems

We’re always looking to improve the accessibility and usability of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact the Parking Team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information

We are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

3rd party payment provider page does not have a language indicated. This fails WCAG 2.1 level A success criterion 3.1.1: Language of Page
3rd party payment provider page some inputs are missing correct labels. This fails WCAG 2.1 level A success criterion 1.3.1 (info and relationships).
3rd party payment provider page link text colour contrast could be improved. This fails WCAG 2.1 Level AA success criterion 1.4.3: Contrast (Minimum)

Disproportionate burden

We don't believe that the cost required to fix these issues are a disproportionate burden within the meaning of the accessibility regulations. We will review this decision as issues arise.

How we tested this website

This website was last tested in November 2022 and will be reviewed every 6 months to ensure continued compliance with the WCAG 2.1 AA standard for accessibility. The test was carried out manually by our external development team with an in-depth knowledge of the WCAG 2.1 AA standard as well as using SiteImprove Accessibility Checker for automated testing of the full website. We also use some manual testing and some browser extensions.

We are testing:

our main website - https://ocmlive.xrxpsc.com/bristol/OCM-FE/OCM/

This statement was prepared on 25 November 2022. It was last updated on 25 November 2022.